Center Parcs Eifel Mosel Nuerburgring, Gunderath

My experience with the hotel was extremely disappointing. While I appreciated the cleanliness of the accommodation, the lack of responsiveness from customer service regarding my booking issue left a sour taste. I had booked premium single storey accommodation but was downgraded without notice, leading to considerable frustration. On the bright side, the location in a family-friendly area was a plus, though it doesn't make up for the inconvenience and added costs I faced.

My experience with Center Parcs Eifel was extremely disappointing due to their poor customer service and the hassle surrounding my refund. Initially, I was excited about my premium single storey accommodation but was switched to a 2 storey downgrade just a month before my arrival, which was not suitable for me. I had to arrange alternative accommodation last minute, which was costly. Overall, I'm very frustrated and will likely avoid booking with them again.

I was really looking forward to our stay, having booked premium single-storey accommodation months in advance. Unfortunately, I received disappointing news about a downgrade just weeks before our trip, which has left me frustrated and unable to enjoy our holiday as planned. The lack of communication and poor customer service only added to the frustration. And now we're out of pocket for last-minute accommodations, which was more expensive than the original booking.

I had a very disappointing experience with my accommodation booking. I reserved a premium single-storey property, only to be informed less than a month before my arrival that it was unavailable and I'd been downgraded to a two-storey unit, which wasn’t suitable for me. The customer service was abysmal, with numerous promises of a refund that never materialized. Now I'm forced to find alternative (and more expensive) accommodation at the last minute, all while still waiting for my refund from them.

My experience with the park hotel was less than satisfactory. While I had booked a premium single-storey room for my stay, I was unexpectedly downgraded to a two-storey accommodation just weeks before my arrival. The customer service was dreadful, as I received conflicting information about my refund. It’s frustrating to deal with such poor communication, especially when I had to secure alternative and more costly lodging. Overall, this experience has left me disappointed and unlikely to return.